Q.1. What do you mean by Customer Service or Support?
Ans. Customer service or support is a range of services provided to assist the customers in purchase or maintenance of their vehicles. It includes assistance in installation, training, troubleshooting, maintenance, upgrading and disposal of a vehicle.
Q.2. What are the important aspects of a customer service? Describe them.
Ans. There are three important aspects of customer service.
i. Know your product
ii. Body Language/Communication
iii. Anticipate guest needs
i. Know your product:-
ii. Body Language/Communication-
iii. Anticipate guest needs:-
Q.3. What are the duties of a Automobile sales person? Tell about any 10 duties.
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Q.4. Tell about story of successful sales man.
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